eBay messages pile up in their own inbox, away from your other marketplaces
AI customer service for eBay sellers
Authorize your eBay store once and buyer messages sync into the workbench, with no mailbox to link.
Free until you use AI features, then billed in AI credits.
How eBay connects
Store authorization
- 1
Create a Niceggie account
Sign up and the AI Customer Service workbench opens. Nothing is billed until you use AI features.
- 2
Authorize your eBay store
Click Authorize, sign in to eBay and approve access. Buyer messages and orders start syncing; eBay needs no support mailbox.
- 3
Add your policies
Put your return, warranty and shipping policies in the knowledge base. The AI drafts from them and from the order; you confirm and the reply goes to the buyer.
Setup steps checked against the live product on October 6, 2026.
What the AI does with eBay messages
Replies built on the real order
When a buyer asks where an order is, the draft quotes the order and tracking status your store holds instead of a template.
15 languages each way
Incoming messages are translated for you, and replies are drafted in the buyer's language.
Nothing is sent without you
The AI drafts; you confirm in the workbench and the reply goes to the buyer. Auto-reply rules can take recurring questions under conditions you set.
eBay attachment limits
Up to 5 attachments per reply, 10 MB in total: images, text and Word files. eBay does not accept PDF.
Other marketplaces
Newegg
Buyer messages through your linked support mailbox; orders through store authorization.
Amazon
Buyer messages through your linked support mailbox; orders through store authorization, USA or Canada.
Walmart
Buyer messages through your linked support mailbox; orders through store authorization.
Best Buy
Buyer messages and orders sync through store authorization, for Best Buy US and Canada.
TikTok Shop
Buyer chats and orders sync through store authorization; no mailbox needed.
FAQ
Does Niceggie AI Customer Service work with eBay?
Yes. Authorizing your eBay store syncs buyer messages and orders into the workbench, where the AI drafts each reply from the order.
Do I need to link a mailbox for eBay?
No. eBay messages sync through the store authorization itself.
Can I send attachments to eBay buyers?
Yes, up to 5 files and 10 MB in total: JPG, PNG, GIF, BMP, TIFF, TXT, DOC and DOCX. eBay does not accept PDF.
Does the AI reply to eBay buyers automatically?
Not by default. The AI drafts and you confirm in the workbench before anything is sent. Auto-reply rules can answer recurring questions without you, under conditions you set: channel, store, inquiry type, buyer sentiment and hours.
Answer eBay buyers from one workbench
Create an account, connect eBay and the other marketplaces you sell on, and replies start arriving drafted.
Free until you use AI features, then billed in AI credits.