Buyers keep pinging you?
AI Customer Service: reads the order, drafts the reply, sends it in-app
One inbox for six marketplaces and 10+ mail providers: AI reads the order, gauges the buyer's mood and drafts the reply. You confirm in the workbench and it goes straight to the buyer.
Free until you use AI features, then billed by AI reply volume. Channel integrations are in development. We'll email you when they open.
AI Customer Service We integrate with the platforms you use
Works on Amazon, Newegg, Walmart, eBay, Best Buy, and TikTok Shop, plus Outlook, Gmail, QQ Mail and other major business mail providers — 10+ in all.
Connected to your store's order & shipping data—not a canned template
AI Customer Service can connect to your store's order and shipping data—when a buyer asks about shipping status or pushes for an update, AI drafts a reply from the real tracking status, not a generic script.
Post-sales disputes need speed and accuracy
Returns, quality issues, A-to-Z claims—AI reads buyer mood and generates policy-safe replies; confirm in the workbench and send to the buyer in one click, lowering account risk from wording mistakes.
What automated replies actually change
- 4 minAvg first response time after AI deploymentSource: Newegg internal usage — end-to-end first response time after AI drafting was enabled
- 70%+End-to-end ticket auto-resolution rateSource: Newegg internal usage — measured end-to-end, excluding the inflated "never escalated = resolved" method
- -30%Support operating cost reductionSource: Newegg internal usage — support labor cost compared with the period before AI deployment
Apply now — be first when we launch
- 1
Log in to your Niceggie account
Sign in to Niceggie in a few seconds — the one step you can take right now, and how we reach you when the rest opens.
Available now - 2
Link your support mailbox
Buyer messages from Amazon, Newegg, and Walmart arrive through a linked mailbox. Works with Outlook, Hotmail, Gmail / Google Workspace, QQ Mail, 126/163, Tencent, Alibaba Cloud, Feishu, Zoho, 263 and more — 10+ providers in all.
Opening soonHow mailbox linking works → - 3
Authorize your store channels
eBay, Best Buy, and TikTok Shop connect via store authorization. Once authorized, on-platform messages sync into the workbench automatically — no more logging into each seller console.
Opening soonHow channel authorization works → - 4
Set up the knowledge base and let AI reply
Add your product info and after-sales policies, and AI drafts replies from them — confirm in the workbench and it goes straight to the buyer. The knowledge base for AI Customer Service is still in development and opens alongside the channels.
Opening soon
FAQ
Which marketplaces and mailboxes does AI Customer Service support?
Six marketplaces: Amazon, Newegg, Walmart, eBay, Best Buy and TikTok Shop. Amazon, Newegg and Walmart buyer messages arrive through a linked support mailbox (Outlook, Gmail, QQ Mail and other major business providers, 10+ in all); eBay, Best Buy and TikTok Shop connect through store authorization. Channels are rolling out.
Does the AI send replies to buyers automatically?
No. AI only drafts. You confirm in the workbench, editing if you like, and only then is the reply sent. It goes straight to the buyer, so there is no copy-pasting into a seller console.
How is this different from an ordinary support bot?
Ordinary bots fill in templates. Niceggie AI Customer Service drafts from your store's order and shipping data: when a buyer asks where their order is, the AI answers from the real tracking status. It covers after-sales email and marketplace tickets, and complex cases can be handed to a person.
What does it cost?
Free until you use AI features, then billed by AI reply volume. No credit card is needed to start.
Which languages are supported?
Auto-translation and reply drafting in 15 languages, including US/UK English, French, German, Spanish, Italian, Japanese, Malay, Vietnamese, Thai, Indonesian, Portuguese, Russian, and Simplified and Traditional Chinese.
Can I use it today?
Channel integrations are still in development. You can sign in to your Niceggie account and apply for beta access now; we will email you when mailbox linking, channel authorization and the knowledge base open.
One less reply, one more minute back
Apply for closed beta now—we'll email you at launch. Early users unlock all features free.
Channel integration in progress · launching soon · $0 · cancel anytime