Buyers keep pinging you?
AI drafts pro replies in seconds
Works on Amazon, TikTok Shop, Walmart, eBay, Newegg, and other major marketplaces, plus Gmail and Outlook mail clients.AI reads buyer tone and intent, then drafts replies from your product knowledge base—auto-answer common presales questions, policy-safe suggestions for disputes, and 15+ localized languages so you focus on decisions that matter.
Apply for beta access →🟠 Extension in development · 200+ sellers on the waitlist · limited spots
6+
Marketplaces supported
20+
Support scenarios
15+
Localized reply languages
AI Customer Service
5 major marketplaces + email · beta
Detect buyer mood and intent, match the right reply strategy
Draft replies from your knowledge base, tailored to your store
Auto-answer common presales questions, fewer manual replies
Editable drafts—you review and approve before sending
Multi-account support with history synced in the cloud
Chrome extension · in beta · built for cross-border sellers
We integrate with the platforms you use
🔓 Zero OAuth required
No API authorization or store linking—the Chrome extension runs directly in your browser
Newegg
Amazon
TikTok Shop
Walmart
eBay
Gmail
Outlook
＋ more channels coming soon
Stop wasting hours on helpdesk every day
70% of cross-border support messages are repeat scenarios—AI can handle them for you
Presales questions pile up
Sizing, shipping times, discounts—AI detects presales intent, uses your product docs for reply suggestions, and can auto-answer FAQs so you step in less often.
Post-sales disputes need speed and accuracy
Returns, quality issues, A-to-Z claims—AI reads buyer mood and drafts policy-safe replies for your review before send, lowering account risk from wording mistakes.
Foreign-language buyers, no more tab-hopping translators
Messages translate in real time; replies switch to the buyer's language across 15+ locales—English, Japanese, French, German, Spanish, Portuguese, and more—with phrasing that beats raw machine translation.
More than a reply bot—your end-to-end helpdesk brain
From reading buyer mood to pulling your knowledge base to drafting compliant replies—AI works at every step.
Mood & intent recognition
Reads emotional tone (anxious, upset, general inquiry) and message intent so you prioritize high-risk tickets and reply with context.
20+ scenariosKnowledge base
Upload product specs, FAQs, and return policies—AI pulls the right content first so replies match how your store actually operates.
Personalized setupTranslation & polish
Auto-translate and draft in 15+ languages—including US/UK English, French, German, Spanish, Italian, Japanese, Malay, Vietnamese, Thai, Indonesian, Portuguese, Russian, and Simplified/Traditional Chinese—with phrasing that beats raw machine translation.
15 languagesCovers 20+ ticket types
Return requests
Quality complaints
Where is my order
Usage questions
Positive feedback
Refund disputes
A-to-Z claims
Product inquiries
Negative reviews
Exchange requests
Lost packages
Invoice requests
Missing parts
Safety complaints
+ More scenarios, continuously unlocking
Six capabilities for every step of your helpdesk workflow
From reading intent to sending replies—no more jumping between tools
Mood & intent recognition
Reads emotional tone and message intent together—returns, shipping pings, presales—and helps you prioritize high-risk tickets.
Personalized knowledge base
Upload product specs, FAQs, and store policies—AI pulls the right content so replies sound like your brand.
Context-aware reply drafting
Drafts from the full thread plus your knowledge base—coherent replies, not one-off answers to isolated messages.
Auto logistics lookup
When buyers ask where their order is, AI pulls tracking status into the draft so you skip manual carrier checks.
Multilingual translation
Auto-detect buyer language and translate across 15 languages, including English, Japanese, French, German, Spanish, and other major markets.
AI polish
Refine wording and tone so replies sound more professional and on-brand, without stiff, robotic phrasing.
Two hours a day—lost to repeat helpdesk work
The numbers tell the story of cross-border seller support efficiency
2.3h
Average daily time sellers spend on replies
Over 70% are repeat scenarios—returns, shipping pings, presales quotes—ideal for AI assistance
24h
The reply window buyers expect
Professional replies within 24 hours correlate with better reviews and repeat purchases
~70%
Tickets that fit repeatable templates
With AI assist, handle time often drops from ~10 minutes to 2–3 per message—hours back every day
Apply now — be first when we launch
Extension in development · Limited spots · Early applicants get priority access🛠 In development
1
Submit your application
Click “Apply for beta access”, enter your email and use case — takes under a minute.
✅ Available now2
Wait for launch email
We’ll email you as soon as the extension ships. Early beta users unlock all features at no cost.
🔔 Email notification3
Install and start using
After launch, install the Chrome extension in one click, open buyer messages on Amazon, TikTok Shop, and more.
🛠 Opening soon