Amazon buyer messages sit in Seller Central, apart from every other marketplace
AI customer service for Amazon sellers
Amazon buyer messages arrive in the workbench beside Newegg, Walmart and eBay, each with a reply drafted from the order.
Free until you use AI features, then billed in AI credits.
How Amazon connects
Linked support mailbox
- 1
Create a Niceggie account
Sign up and the AI Customer Service workbench opens. Nothing is billed until you use AI features.
- 2
Authorize your Amazon store
Sign in to Amazon from Niceggie and approve access. Choose the marketplace, USA or Canada; each one is authorized as its own store.
- 3
Link the mailbox that receives Amazon messages
Buyer-Seller Messaging email reaches Niceggie through your support mailbox: Gmail, Outlook and 10+ other providers. Choose the folders to sync and link the mailbox to your Amazon store.
- 4
Add the mailbox to Approved Senders
Amazon only relays email to buyers from addresses on your Approved Senders list in Seller Central. Add the mailbox you linked so replies sent from the workbench reach the buyer.
Setup steps checked against the live product on October 6, 2026.
What the AI does with Amazon messages
Replies built on the real order
When a buyer asks where an order is, the draft quotes the order and tracking status your store holds instead of a template.
15 languages each way
Incoming messages are translated for you, and replies are drafted in the buyer's language.
Nothing is sent without you
The AI drafts; you confirm in the workbench and the reply goes to the buyer. Auto-reply rules can take recurring questions under conditions you set.
Other marketplaces
Newegg
Buyer messages through your linked support mailbox; orders through store authorization.
Walmart
Buyer messages through your linked support mailbox; orders through store authorization.
eBay
Buyer messages and orders sync through store authorization; no mailbox needed.
Best Buy
Buyer messages and orders sync through store authorization, for Best Buy US and Canada.
TikTok Shop
Buyer chats and orders sync through store authorization; no mailbox needed.
FAQ
Does Niceggie AI Customer Service work with Amazon?
Yes. Amazon buyer messages reach the workbench through your linked support mailbox, and authorizing your Amazon store gives the AI the order data it drafts from.
Why does the mailbox need to be an Approved Sender?
Amazon relays buyer email through its own addresses and only delivers mail from senders you have approved in Seller Central. Without it, replies sent from the workbench don't reach the buyer.
Which Amazon marketplaces are supported?
Amazon USA and Amazon Canada. Each marketplace is authorized as a separate store.
Does the AI reply to Amazon buyers automatically?
Not by default. The AI drafts and you confirm in the workbench before anything is sent. Auto-reply rules can answer recurring questions without you, under conditions you set: channel, store, inquiry type, buyer sentiment and hours.
Answer Amazon buyers from one workbench
Create an account, connect Amazon and the other marketplaces you sell on, and replies start arriving drafted.
Free until you use AI features, then billed in AI credits.