Buyers keep pinging you?
AI drafts replies, sends them to buyers in-app
Works on Amazon, Newegg, Walmart, eBay, Best Buy, and TikTok Shop, plus Outlook, Gmail, QQ Mail and other major business mail providers — 10+ in all. Once channels go live, AI reads buyer tone and intent, drafts replies from your product knowledge base, and sends them straight to buyers once you confirm in the workbench—no more copy-pasting from Seller Central and other backend consoles. Get policy-safe suggestions for disputes and 15+ localized languages, with auto-answers for common presales questions coming soon.
Apply for beta access →🟠 Channel integrations in developmentFree until you use AI features, then billed by AI reply volume.
6
Marketplaces supported
20+
Support scenarios
15+
Localized reply languages
AI Customer Service
6 major marketplaces + email · channels launching soon
Detect buyer mood and intent, match the right reply strategy
Generates replies you can send straight to buyers from the workbench
Auto-answer common presales questions (coming soon), cutting manual replies further
Editable drafts—you review and approve before sending
Multi-mailbox account management, with conversations synced in the cloud
Channel integrations in development · built for cross-border sellers
We integrate with the platforms you use
Email channels need a linked mailbox (Amazon / Newegg / Walmart); store channels need channel authorization (eBay / Best Buy / TikTok Shop)
Launching soon
Newegg
Amazon
Walmart
Coming later
eBay
Best Buy
TikTok Shop
Mail clients
Gmail
Outlook
＋ more channels coming soon
Stop wasting hours on helpdesk every day
70% of cross-border support messages are repeat scenarios—AI can handle them for you
Presales questions pile up
Sizing, shipping times, discounts—AI detects presales intent and uses your product docs for reply suggestions; auto-answering FAQs is coming soon to cut manual work further.
Post-sales disputes need speed and accuracy
Returns, quality issues, A-to-Z claims—AI reads buyer mood and generates policy-safe replies; confirm in the workbench and send to the buyer in one click, lowering account risk from wording mistakes.
Foreign-language buyers, no more tab-hopping translators
Messages translate in real time; replies switch to the buyer's language across 15+ locales—English, Japanese, French, German, Spanish, Portuguese, and more—with phrasing that beats raw machine translation.
More than a reply bot—your end-to-end helpdesk brain
From reading buyer mood to pulling your knowledge base to sending replies straight from the workbench—AI works at every step.
Mood & intent recognition
Reads emotional tone (anxious, upset, general inquiry) and message intent so you prioritize high-risk tickets and reply with context.
20+ scenariosKnowledge base
Upload product specs, FAQs, and return policies—AI pulls the right content first so replies match how your store actually operates.
Personalized setupTranslation & polish
Auto-translate and draft in 15+ languages—including US/UK English, French, German, Spanish, Italian, Japanese, Malay, Vietnamese, Thai, Indonesian, Portuguese, Russian, and Simplified/Traditional Chinese—with phrasing that beats raw machine translation.
15 languagesConnected to your store's order & shipping data—not a canned template
Whether buyers reach out by email or platform ticket, AI replies from real order status
AI that actually knows your order status
AI Customer Service can connect to your store's order and shipping data—when a buyer asks about shipping status or pushes for an update, AI drafts a reply from the real tracking status, not a generic script.
Buyer: Where is my order? It's been a week.
AI Customer Service: Checked for you: your order has shipped and is currently clearing customs at the destination, expected to arrive within 2 business days.
This dialogue is illustrative; actual replies are generated from the store's connected order and shipping data.
Covers 20+ ticket types
Return requests
Quality complaints
Where is my order
Usage questions
Positive feedback
Refund disputes
A-to-Z claims
Product inquiries
Negative reviews
Exchange requests
Lost packages
Invoice requests
Missing parts
Safety complaints
+ More scenarios, continuously unlocking
Six capabilities for every step of your helpdesk workflow
From reading intent to sending replies—no more jumping between tools
Mood & intent recognition
Reads emotional tone and message intent together—returns, shipping pings, presales—and helps you prioritize high-risk tickets.
Personalized knowledge base
Upload product specs, FAQs, and store policies—AI pulls the right content so replies sound like your brand.
Context-aware reply drafting
Generates coherent replies from the full thread plus your knowledge base, not one-off answers to isolated messages—confirm in the workbench and send directly.
Auto logistics lookup
When buyers ask where their order is, AI pulls tracking status into the draft so you skip manual carrier checks.
Multilingual translation
Auto-detect buyer language and translate across 15 languages, including English, Japanese, French, German, Spanish, and other major markets.
AI polish
Refine wording and tone so replies sound more professional and on-brand, without stiff, robotic phrasing.
Two hours a day—lost to repeat helpdesk work
The numbers tell the story of cross-border seller support efficiency
2.3h
Average daily time sellers spend on replies
Over 70% are repeat scenarios—returns, shipping pings, presales quotes—ideal for AI assistance
24h
The reply window buyers expect
Professional replies within 24 hours correlate with better reviews and repeat purchases
~70%
Tickets that fit repeatable templates
With AI assist, handle time often drops from ~10 minutes to 2–3 per message—hours back every day
What automated replies actually change
Covers both after-sales email and ticket handling — figures below cite industry benchmarks with methodology noted, for reference only
4 min
Avg first response time after AI deployment
Industry benchmark: cross-industry manual FRT averages ~12 hours; top e-commerce teams drop to under 4 minutes after deploying AI (not this product's own measured data)
70%+
End-to-end ticket auto-resolution rate
Industry benchmark: e-commerce use cases connected to order/shipping data reach 70–85% (measured end-to-end, excluding the inflated "never escalated = resolved" method; not this product's own measured data)
-30%
Support operating cost reduction
Industry benchmark: -30% on average, top quartile firms reach -53% (per IBM's 2025 study of 412 enterprises; not this product's own measured data)
Apply now — be first when we launch
Here's the full flow once we open. Only step 1 is available today — we'll email you as the rest go live.🛠 In development
1
Log in to your Niceggie account
Sign in to Niceggie in a few seconds — the one step you can take right now, and how we reach you when the rest opens.
✅ Available now2
Link your support mailbox
Buyer messages from Amazon, Newegg, and Walmart arrive through a linked mailbox. Works with Outlook, Hotmail, Gmail / Google Workspace, QQ Mail, 126/163, Tencent, Alibaba Cloud, Feishu, Zoho, 263 and more — 10+ providers in all.
How mailbox linking works →🛠 Opening soon3
Authorize your store channels
eBay, Best Buy, and TikTok Shop connect via store authorization. Once authorized, on-platform messages sync into the workbench automatically — no more logging into each seller console.
How channel authorization works →🛠 Opening soon4
Set up the knowledge base and let AI reply
Add your product info and after-sales policies, and AI drafts replies from them — confirm in the workbench and it goes straight to the buyer. The knowledge base for AI Customer Service is still in development and opens alongside the channels.
🛠 Opening soon