Amazon Policy Update: Service Provider Program Adjustments
Amazon has updated the policies related to its service provider program, clearly stating that the qualifications for providing customer service will change to 'invitation only,' as determined at Amazon's discretion. This move aims to further regulate platform service quality and limit access for third-party service providers.
What are the key facts?
- 1Effective July 15, 2026
- 2Service provider program changed to invitation-only
- 3Amazon has complete discretion
- 4Involves services and warranty policies
What happened?
Amazon has adjusted its platform services and warranty policies, tightening the entry mechanism for service providers. As of July 15, 2026, sellers wishing to provide specific services to customers must receive a direct invitation from Amazon, giving the platform greater management authority.
What does this mean for cross-border sellers?
Sellers should pay attention to their service qualifications; if they rely on the Amazon service provider program, they need to confirm in advance whether they meet the new invitation standards.