China Nationwide Rolls Out Cross-Customs Return Process for Cross-Border E-Commerce 9610 Exports
China Customs is rolling out a nationwide cross-customs return process for 9610 export goods, significantly simplifying returns for cross-border e-commerce sellers and reducing logistics and compliance costs.
What are the key facts?
- 1Policy effective date: April 1, 2026
- 2Regulatory code: 9610
- 3Returns can be processed through any customs port nationwide
What happened?
Starting April 1, 2026, a cross-customs return process for cross-border e-commerce retail exports (9610) will be implemented nationwide. When a return occurs, companies no longer need to send the goods back through the original export customs office and may choose any customs port nationwide to handle re-entry procedures. The measure will greatly simplify the return process for cross-border e-commerce and provide sellers with greater convenience, while reducing return logistics costs and compliance pressure and improving the flexibility and efficiency of foreign trade operations.
What does this mean for cross-border sellers?
This policy gives cross-border e-commerce sellers a new option for handling returns and can effectively reduce reverse-logistics costs. Sellers should optimize their return processes and respond to customer needs promptly to avoid unnecessary competitive risks. Highest-priority action: immediately review and adjust the existing after-sales return process.