Nationwide Implementation of Cross-Border E-Commerce 9610 Export Goods Return Across Custom Zones
China Customs is promoting a nationwide model for the return of 9610 export goods, greatly simplifying the return process for cross-border e-commerce sellers and reducing logistics and compliance costs.
What are the key facts?
- 1Policy effective date: April 1, 2026
- 2Regulatory code: 9610
- 3Supports return processing at any customs port in the country
What happened?
Starting April 1, 2026, the nationwide return model for cross-border e-commerce retail exports (9610) will be implemented. Companies experiencing returns will not need to return goods to the original exporting customs but can process return entry procedures at any customs port in the country. This will significantly simplify the return process for cross-border e-commerce and provide greater convenience for sellers while reducing logistics costs and compliance pressure, helping to enhance the flexibility and efficiency of foreign trade operations.
What does this mean for cross-border sellers?
This policy offers cross-border e-commerce sellers a new option for solving return issues, effectively reducing reverse logistics costs. Sellers should focus on optimizing their return processes to ensure timely responses to customer needs and avoid unnecessary competitive risks. Priority action: review and adjust existing after-sales return handling processes immediately.