TikTok Sellers Lose Thousands of Dollars Due to Delayed Refund Processing
Experts point out that many TikTok sellers are losing significant funds due to neglecting refund and return processes. Sellers must complete claims within 60 days and are advised to use FBT services to minimize such losses.
What are the key facts?
- 1Sellers lose significantly due to improper refund handling
- 2There is a 60-day recovery window
- 3FBT (Fulfilled by TikTok) recommended
What happened?
TikTok sellers suffer from serious cash flow gaps in refund and return management, currently lacking proper tracking mechanisms that cause many sellers to miss the 60-day recovery window. In response, industry experts suggest that using FBT services to regulate logistics and after-sales processes can effectively reduce unnecessary revenue losses. Sellers must increase their focus on refund policies and ensure that every application is processed within the recoverable timeframe to avoid potential financial losses.
What does this mean for cross-border sellers?
Sellers should immediately review the refund reports on TikTok Shop, ensuring claims are completed within the 60-day deadline, and consider using official logistics services to reduce after-sales risks. Optimizing the after-sales service system will help build customer trust and lower refund rates.