TikTok Shop Malaysia Adjusts Shipping Policy
TikTok Shop Malaysia announces adjustments to the penalty points policy related to the Late Dispatch Rate (LDR) to improve logistics fulfillment quality on the platform.
What are the key facts?
- 1Adjusts Late Dispatch Rate (LDR) penalties
- 2Effective date: September 2, 2024
- 3Calculation period: within 7 days
What happened?
The platform has clarified the calculation standard for LDR, stipulating that orders not updated to 'shipped' status within 7 days will be counted as late dispatches. Sellers must strictly adhere to shipping timelines to avoid penalties. This policy adjustment will take effect on September 2, 2024, aiming to enhance overall logistics fulfillment quality, which imposes higher requirements on sellers' shipping management and operations to ensure timely dispatch, crucial not only for maintaining seller reputation but also for avoiding financial losses.
What does this mean for cross-border sellers?
Sellers on the Malaysia platform need to optimize their warehousing and logistics processes to ensure timely order dispatch and avoid penalties impacting store metrics due to delay. They should focus not only on shipping efficiency but also on inventory management in advance. Top priority action: Review and optimize existing shipping processes immediately to comply with the new policy requirements.