TikTok Shop Updates Violation Policy and Introduces New Logistics Metrics
TikTok Shop has updated its seller policies, introducing two new metrics: “Instant Late Dispatch Rate” and “Same-Day Late Dispatch Rate.” The platform also announced that its AHR (Account Health Rating) system will gradually replace the existing violation-point system from mid-June and be fully implemented in July.
What are the key facts?
- 1Effective date: May 28, 2026
- 2New metrics: Instant Late Dispatch Rate and Same-Day Late Dispatch Rate
- 3System change: AHR will gradually replace the violation-point system
What happened?
TikTok Shop began tracking two new logistics dispatch metrics on May 28. The platform also confirmed that the AHR system will gradually replace the existing violation-point system, with the full transition expected to be completed in July, aiming to assess seller performance more precisely.
What does this mean for cross-border sellers?
Monitor logistics performance metrics in the seller center closely to prevent rating declines caused by dispatch delays. Learn the AHR rules as soon as possible to prepare for the upcoming full compliance assessment.