TikTok Shop Updates Policy on Violations, Introduces New Logistics Assessment Metrics
TikTok Shop has updated seller policies with the introduction of two new assessment metrics: 'Instant Delay Shipment Rate' and 'Same-Day Delay Shipment Rate.' Additionally, the platform announced that the AHR (Account Health Rating) system will gradually replace the existing violation points system starting in mid-June, with full implementation in July.
What are the key facts?
- 1Effective Date: May 28, 2026
- 2New Metrics: Instant Delay Shipment Rate, Same-Day Delay Shipment Rate
- 3System Replacement: AHR system will gradually replace violation points system
What happened?
TikTok Shop has begun tracking two new logistics shipment metrics since May 28. Furthermore, the platform confirmed that the AHR system will gradually replace the old violation points system, with a full switch expected by July, aiming to assess seller performance more accurately.
What does this mean for cross-border sellers?
Sellers should closely monitor logistics performance indicators in the backend to avoid decreased ratings due to shipment delays. It is advisable to familiarize themselves with AHR system rules to prepare for upcoming comprehensive compliance assessments.