Amazon U.S. Raises On-Time Delivery Requirement During Business Hours
Amazon requires seller-fulfilled orders for Amazon Business buyers to maintain an on-time delivery rate of at least 90% during business hours from September 30, 2026.
What are the key facts?
- 1Business-hours on-time delivery requirement effective September 30, 2026
- 2Seller-fulfilled orders for Amazon Business buyers must maintain at least a 90% on-time delivery rate
- 3Products that have not improved by October 30, 2026, may be deactivated
- 4The notice is not new within the past 48 hours
What happened?
Amazon U.S. has introduced a business-hours on-time delivery requirement for seller-fulfilled orders shipped to Amazon Business buyers. The announcement requires the relevant business-hours on-time delivery rate to remain at least 90% from September 30, 2026. If a seller has not improved by October 30, 2026, the applicable Amazon Business seller-fulfilled products may be deactivated. The original notice also states that the announcement page was published earlier and is not a new message from the past 48 hours, so it should not be counted in this news list.
What does this mean for cross-border sellers?
Seller-fulfilled products for Amazon Business buyers must maintain a business-hours on-time delivery rate of at least 90%. Products that have not improved by October 30, 2026, may be deactivated. Although this notice is not new within the past 48 hours, sellers can use it to conduct a compliance review.
What should sellers do now?
- 1This week, identify seller-fulfilled orders for Amazon Business buyers, check delivery records by business hours, and create store and product lists. Use 90% as the review threshold, flag products below the requirement, and retain the review records.Listing character checker
- 2This week, create an improvement tracker for the relevant Amazon Business seller-fulfilled products. Record each product’s current delivery rate, exception orders, and handling progress, and complete a review by October 30, 2026, retaining traceable records.