eBay Confirms Seller Feedback Glitch
eBay has confirmed a technical fault in its feedback system (ALERT16721), resulting in discrepancies in positive, neutral, and negative feedback counts across different reporting periods. Some sellers have also reported delays or failures with the automatic feedback feature. The platform is currently investigating and is working on a fix.
What are the key facts?
- 1Issue Number: ALERT16721
- 2Fault Performance: Inconsistent feedback counts
- 3Affected Scope: 1 month, 6 months, and 12 months feedback periods
What happened?
eBay has confirmed that there is an anomaly in its seller feedback page, specifically noted by inconsistencies in feedback count across different time frames (1 month, 6 months, 12 months). Additionally, some sellers reported that the automatic feedback feature did not trigger as expected after order delivery. eBay customer service has confirmed this technical fault and identified it as a pending system alert.
What does this mean for cross-border sellers?
Sellers are advised to closely monitor their store's feedback page in the near term. If they notice any anomalies, they should promptly report them through official channels to avoid negative impacts on store metrics due to feedback display errors.