eBay Requires DDP for Parcels from Mainland China and Hong Kong to the US
eBay requires relevant parcels from mainland China and Hong Kong to the US to use DDP and strengthens requirements for commercial express or complete tracking.
What are the key facts?
- 1Relevant orders must use DDP customs clearance
- 2Eligible orders must use designated commercial express services
- 3Non-compliant listings may be removed
- 4US duty-free treatment for low-value goods has changed
What happened?
eBay has updated shipping and customs-clearance requirements for cross-border parcels sent from mainland China and Hong Kong to the US. The guidance states that, from May 2, 2025, goods valued at no more than $800 will no longer generally receive duty-free treatment, while shipments valued above $2,500 require formal customs entry. From June 13, 2025, goods priced below $2,500 per item and shipped to the US must use SpeedPAK or commercial express services such as DHL, UPS, or FedEx when the order meets SpeedPAK Logistics Management conditions; other goods must use a shipping service with complete tracking information. All relevant parcels should use DDP customs clearance. If a seller does not use DDP and this leads to a buyer dispute, the seller is responsible for resolving it. Non-compliant listings may be removed, and repeated violations may result in account restrictions or suspension.
What does this mean for cross-border sellers?
Relevant parcels from mainland China and Hong Kong to the US must use DDP and, depending on the order, SpeedPAK, commercial express, or shipping with complete tracking. Failure to comply may leave sellers responsible for buyer disputes; listings may be removed and repeated violations may lead to account restrictions or suspension.
What should sellers do now?
- 1This week, export active listings shipping from mainland China and Hong Kong to the US and filter for products priced below $2,500 per item. Complete the DDP shipping plan and full-tracking requirements for each listing, and create a checklist with the shipping channel and responsible person.Finance
- 2This week, review US-order shipping templates: do not treat goods valued at no more than $800 as automatically duty-free, and flag shipments above $2,500 as requiring formal customs entry. Record the matching of each order to SpeedPAK, DHL, UPS, FedEx, or a fully tracked service.
- 3This week, sample recent US-bound orders and listing settings to confirm that DDP is used and tracking evidence is retained. Immediately suspend non-compliant shipping options on affected listings and create a remediation list for exception orders.Platform Policy