eBay to Evaluate Shipping Service Using Acceptance Scan Rate
From August 31, 2026, transactions from applicable sellers will be evaluated using Acceptance Scan Rate; eBay may issue warnings, remove listings, or hold funds when the metric falls below platform requirements.
What are the key facts?
- 1Acceptance Scan Rate applies from August 31, 2026
- 2Evaluated transactions should have a valid carrier acceptance scan
- 3eBay may first issue a warning when the rate is below 100%
- 4eBay may take multiple account actions
What happened?
eBay’s Shipping Service Standards policy introduces Acceptance Scan Rate to assess whether transactions from applicable sellers receive a valid carrier acceptance scan, known as an A-Scan. From August 31, 2026, every evaluated transaction should have a valid carrier acceptance scan. If the metric falls below platform requirements, eBay may issue warnings, remove or end listings, hold funds, adjust selling limits, and impose buying or selling restrictions. The announcement states that eBay may first send a warning when the metric is below 100%, but further account action may follow if the seller does not improve. The rule will have a greater impact on sellers using third-party logistics providers, fake pre-shipment tracking numbers, batch-delayed scans, or first scans that occur only during last-mile delivery. The policy recommends using trackable services and ensuring that the carrier obtains the first scan on the shipping date.
What does this mean for cross-border sellers?
From August 31, 2026, every evaluated transaction from an applicable seller should have a valid carrier acceptance scan. When Acceptance Scan Rate falls below platform requirements, eBay may first issue a warning and later remove listings, hold funds, adjust selling limits, or impose buying and selling restrictions. Sellers using third-party logistics, batch-delayed scans, fake pre-shipment tracking numbers, or last-mile first scans should make a same-day acceptance scan a logistics service requirement.
What should sellers do now?
- 1Sample recent orders this week, verify whether a valid carrier acceptance scan was recorded on the shipping date, and compile a list of orders without a first scan.Platform Policy
- 2Require third-party logistics providers to supply same-day pickup and first-scan records, and stop using services that cannot consistently provide trackable first scans.
- 3Create a daily order-to-A-Scan reconciliation sheet and contact the carrier the same day when a package has a pre-shipment scan but has not actually been tendered or has a delayed first scan.Free tools