eBay US to Introduce Unified Delivery Model with Mandatory Platform Shipping
eBay’s US site is set to introduce a new logistics policy requiring sellers to ship with platform-designated labels. The change will alter shipping-fee settlement, while eBay will intervene in logistics disputes and provide protection for lost or damaged shipments. Sellers should adjust their shipping settings promptly to comply.
What are the key facts?
- 1Effective date: June 28, 2026
- 2Model: Mandatory use of platform-designated shipping labels
- 3Shipping-fee rules: Buyer-paid shipping fees go to the platform; free-shipping costs are deducted from sellers’ accounts
What happened?
eBay issued a revised user agreement announcing that the US site will adopt a unified delivery model from June 28. Sellers must use platform-designated shipping labels. Shipping fees paid by buyers will belong directly to the platform, while shipping costs for free-shipping orders will be deducted from sellers’ accounts. The platform will provide intervention services for lost items, damaged goods, and items reported as not received.
What does this mean for cross-border sellers?
Sellers should recalculate logistics costs and ensure that fulfillment workflows are integrated with eBay’s shipping system to avoid disrupting order processing and profit margins.