eBay Updates User Agreement Covering eBay Live and Managed Shipping in the US
eBay will update its User Agreement on June 28, introducing policies for Managed Shipping and eBay Live livestreaming. The update also revises arbitration terms, giving users the right in certain circumstances to choose small claims court instead of mandatory arbitration.
What are the key facts?
- 1Effective date: June 28, 2026
- 2Key updates: eBay Live policy, Managed Shipping in the US, and arbitration terms
- 3Arbitration change: Disputes may be resolved in small claims court
What happened?
eBay is testing Managed Shipping in selected categories and regions in the United States to simplify sellers’ fulfillment processes. The new agreement also defines operating rules for eBay Live and revises the arbitration policy, allowing both parties to handle disputes in small claims court in response to increasingly complex platform disputes.
What does this mean for cross-border sellers?
US sellers should monitor the coverage of the Managed Shipping test and assess its impact on logistics costs and fulfillment times. Changes to the arbitration terms may also lower the barrier to handling legal disputes for sellers.