TikTok Shop Updates Delayed Shipping Rate Calculation Rules
TikTok Shop has adjusted the calculation logic for the Delayed Shipping Rate (LDR) to include undelivered orders exceeding the SLA (Service Level Agreement). The new rules took effect in mid-June, but penalties will officially start in July, and sellers must focus on order fulfillment timeliness.
What are the key facts?
- 1Effective date: June 15, 2026
- 2Calculation formula change: includes overdue orders and undelivered orders exceeding SLA
- 3Enforcement start: July 2026
What happened?
TikTok Shop has updated the LDR calculation to enhance fulfillment transparency. The new formula is (Overdue orders + Undelivered orders exceeding SLA) / (Total orders during the assessment period). There will be a transition period before July with no enforced penalties.
What does this mean for cross-border sellers?
Sellers must immediately optimize inventory management and shipping processes to avoid adverse impacts from SLA violations, and it is recommended to clear backlog orders in advance.