TikTok Shop Updates Its Late Dispatch Rate (LDR) Policy
TikTok Shop updated its late dispatch rate (LDR) policy on June 15. The new rules include orders that have passed the SLA deadline but have not yet been shipped, further tightening fulfillment requirements. Sellers that fail to ship on time may face traffic restrictions and limited advertising access.
What are the key facts?
- 1Effective date: June 15, 2026
- 2LDR calculation formula updated
- 3Unshipped orders included
What happened?
TikTok Shop has adjusted its LDR calculation formula. Starting June 15, the assessment includes not only orders shipped late but also orders that have exceeded the service-level agreement (SLA) deadline but have not yet been shipped. The change is intended to improve fulfillment speed on the platform. A high LDR will directly affect a seller’s shop health score, which can in turn limit advertising effectiveness and the ability to acquire orders.
What does this mean for cross-border sellers?
Sellers must improve supply-chain and warehouse fulfillment capabilities and closely monitor order-processing times. Prevent a decline in the shop health score under the new rules, which could reduce advertising performance.