TikTok Shop Updates Late Dispatch Rate Policy and Tightens Fulfillment Requirements
TikTok Shop has revised its late dispatch rate (LDR) formula to include orders that remain unshipped after the service-level agreement deadline. The change directly affects shop health scores and may restrict sellers’ traffic and advertising access, making strict fulfillment-time control essential.
What are the key facts?
- 1Policy effective date: June 15, 2026
- 2New formula includes unshipped orders
- 3Affects shop health scores and advertising access
What happened?
TikTok Shop updated its late dispatch rate (LDR) policy on June 15, 2026. The revised formula counts not only orders that were shipped late but also orders that had not been shipped after the service-level agreement (SLA) deadline. LDR is a core shop-health metric; a high LDR can restrict traffic, extend settlement cycles, and limit advertising access.
What does this mean for cross-border sellers?
Sellers must immediately optimize inventory management and logistics-integration processes to ensure dispatch within the SLA deadline. Reassess logistics providers’ response times to avoid a decline in shop ranking caused by an excessive LDR.