TikTok Shop Updates Late Dispatch Rate (LDR) Policy to Tighten Fulfillment Requirements
TikTok Shop updated its Late Dispatch Rate (LDR) calculation policy on June 15. The new formula includes orders that remain unshipped after the Service Level Agreement (SLA) deadline, aiming to improve fulfillment transparency. Because store health scores are directly linked to advertising access and traffic allocation, sellers should immediately optimize warehousing and logistics processes to avoid account restrictions caused by fulfillment failures.
What are the key facts?
- 1Effective date: June 15, 2026
- 2LDR formula updated to include overdue unshipped orders
- 3Fulfillment metrics directly affect store health scores and advertising access
What happened?
TikTok Shop updated its Late Dispatch Rate (LDR) policy on June 15, 2026. The new calculation is: (late-dispatched orders + overdue unshipped orders) / total orders during the assessment period. The policy is intended to strengthen fulfillment-time requirements. Although the new rule is already effective, mandatory enforcement measures based on this calculation are expected to begin in July.
What does this mean for cross-border sellers?
Sellers must improve logistics processes to ensure all orders are dispatched within the specified SLA, protecting their store health scores and advertising access. Failure to meet the new standard could reduce advertising performance and traffic. Highest priority: immediately assess and optimize warehousing and delivery workflows to meet the new LDR requirements.