eBay Live Transactions Excluded From Standard Seller Performance Metrics Starting October 15
Starting October 15, 2026, eBay Live transactions will no longer count toward sellers’ standard Seller Standards or Service Metrics; the platform will assess live sellers separately.
What are the key facts?
- 1eBay Live transactions excluded from standard performance metrics from October 15, 2026
- 2Transactions excluded from Seller Standards or Service Metrics
- 3eBay will separately assess and report live-seller performance
What happened?
eBay’s Service Metrics policy states that starting October 15, 2026, transactions generated through eBay Live will no longer count toward sellers’ standard Seller Standards or Service Metrics, including relevant transactions completed before that date. eBay will assess and report eBay Live seller performance through a separate program in the future. The rule mainly affects sellers operating through livestream sales, live auctions, collectibles displays, sports cards, trend products, luxury goods, and secondhand goods. For ordinary eBay stores, eBay Live orders will no longer affect standard “item not received” or “not as described” metrics, potentially reducing the spillover effect of live transactions on the main account’s performance. This does not mean live sellers are no longer responsible for fulfillment, refunds, product authenticity, or customer service, because the platform may continue evaluating live performance through a separate system. Sellers should save livestream orders, return, and dispute records before October 15 and check whether a new separate performance section appears in the backend.
What does this mean for cross-border sellers?
Starting October 15, 2026, eBay Live transactions will no longer count toward standard Seller Standards or Service Metrics, potentially reducing their spillover effect on ordinary store performance. Live sellers remain responsible for fulfillment, refunds, product authenticity, and customer service, and should monitor the platform’s future separate assessment section and reports.
What should sellers do now?
- 1This week, organize orders involving livestream sales, live auctions, collectibles, sports cards, trend products, luxury goods, and secondhand goods; save transaction, return, and dispute records in an order-searchable archive.AI Customer Service
- 2This week, check in the eBay backend how eBay Live orders are displayed against standard-store Seller Standards and Service Metrics, record metric-entry and page changes before and after October 15, and prepare a comparison screenshot package.My AI Agents
- 3This week, create a fulfillment, refund, product-authenticity, and customer-service checklist for eBay Live Listings; review existing orders item by item, flag incomplete tasks, and prepare a live-sales after-sales risk list.AI Presales Agent