eBay Live Transactions No Longer Count Toward Seller Standards
Starting October 15, 2026, eBay will exclude eBay Live transactions from seller standards and service metric calculations, retroactively covering relevant transactions completed before that date.
What are the key facts?
- 1eBay Live transactions excluded from seller standards and service metrics from October 15, 2026
- 2Retroactive coverage of relevant transactions completed before October 15
- 3Future evaluation and reporting of eBay Live sellers through a separate program
- 4Livestream orders remain subject to fulfillment and related platform requirements
What happened?
eBay has adjusted seller performance evaluations on the US site: starting October 15, 2026, transactions generated through eBay Live will no longer count toward seller standards or service metric calculations. This treatment also retroactively covers relevant transactions completed before October 15. eBay said eBay Live sellers' performance will be evaluated and reported through a separate program in the future. The impact is limited for sellers using regular listings; however, sellers using livestream sales, livestream auctions, influencer-led sales, or frequent livestream transactions will no longer have metrics such as items not received, shipping delays, and buyer issue handling combined with traditional eBay transactions. The change does not mean eBay Live orders are exempt from fulfillment requirements, nor does it suspend refund, dispute, buyer experience, or platform rules. Livestream sellers should continue to retain records of shipping, logistics, after-sales service, and dispute handling, and wait for eBay to announce independent eBay Live performance standards. Stores that previously relied on livestream orders to improve or reduce their overall seller metrics also need to reassess account health, livestream team KPIs, and shipping promise settings.
What does this mean for cross-border sellers?
Starting October 15, 2026, eBay Live orders will no longer be calculated together with traditional on-site transactions for seller standards and service metrics, and the change retroactively covers relevant transactions completed earlier. Livestream sellers remain responsible for fulfillment, refunds, disputes, and buyer experience, and should review account health, team KPIs, and shipping promises.
What should sellers do now?
- 1This week, organize shipping, logistics, refund, and dispute records for eBay Live and regular-listing orders, save them by transaction type, and create a traceable checklist marking whether each record is complete.AI Customer Service
- 2This week, separate livestream sales, livestream auction, and influencer-led orders from traditional on-site order reports, recalculate store account health and team KPIs, and produce a comparison of the measurement methods before and after the adjustment.My AI Agents
- 3This week, review shipping promises, item-not-received handling, and buyer-issue response processes for livestream orders; configure standardized response templates for customer service and sample after-sales records to confirm that fulfillment, refund, and dispute steps are complete.