eBay Live Transactions to Be Removed from Seller Metrics on October 15, 2026
eBay announced that, from October 15, 2026, eBay Live transactions will no longer count toward seller standards and service metrics, with live-seller performance to be evaluated and reported separately in the future.
What are the key facts?
- 1eBay Live transactions will no longer count toward seller standards and service metrics
- 2Policy takes effect on October 15, 2026
- 3Includes relevant transactions completed before the effective date
- 4Live-seller performance will be evaluated and reported separately in the future
- 5Applies to sellers participating in eBay Live sales
What happened?
eBay’s seller service metrics policy states that, from October 15, 2026, eBay Live transactions will no longer be included in seller standards and service-metric calculations. The adjustment also covers relevant transactions completed before that date. The platform plans to evaluate and report eBay Live sellers’ performance through a separate program in the future. The change applies to sellers participating in eBay Live sales, including categories such as trading cards, coins, collectibles, luxury goods, and other products with strong livestream conversion. Previously, live transactions could affect metrics for items not received, items not as described, returns, and fulfillment together with regular listing orders. After the adjustment, performance risks for live and regular-store businesses will be assessed separately. Sellers must still follow livestream-specific rules and continue to meet shipping, product-authenticity, and after-sales obligations.
What does this mean for cross-border sellers?
From October 15, 2026, eBay Live transactions will no longer count toward seller standards and service metrics, including relevant transactions completed before that date; eBay will evaluate and report live performance separately in the future. Live and regular-store performance risks will be assessed separately, but sellers must still comply with livestream rules and meet shipping, product-authenticity, and after-sales obligations.
What should sellers do now?
- 1This week, create a live-order ledger for stores selling trading cards, coins, collectibles, or luxury goods through eBay Live, record live and regular listing orders separately, and review issues involving items not received, items not as described, returns, and fulfillment.Listing character checker
- 2Before October 15, 2026, review eBay Live product pages and livestream scripts, verify product authenticity, shipping times, and after-sales information item by item, and produce a checklist covering livestream-specific rules and order handling.AI Customer Service