Shopee Malaysia Adjusts Reverse Logistics Claim Policy
Shopee Malaysia has announced that starting October 1, it will no longer accept manual shipping fee claims for Return in Original Condition (RIOC) and In-Transit Return (ITRR), transitioning to automatic coverage under the 'Seller Shipping Savings Program.'
What are the key facts?
- 1Effective date: October 1, 2026
- 2Change: Ending manual claims, transitioning to automatic coverage
- 3Coverage plan: Seller Shipping Savings Program (SSFS)
What happened?
Shopee Malaysia will terminate the manual bill claim model on October 1, and eligible sellers must join the SSFS plan to receive automatic shipping fee coverage. The platform has opened the enrollment window for September.
What does this mean for cross-border sellers?
Affected sellers should complete their enrollment by September 28 to ensure they can continue to enjoy shipping fee protection from October, avoiding additional costs due to policy changes.