TikTok Shop US Adds Made-to-Order Settings
TikTok Shop US added Made-to-Order product settings, allowing eligible stores to set processing times of 3 to 14 business days by SKU.
What are the key facts?
- 1TikTok Shop US published an MTO product settings guide on October 30, 2026
- 2Eligible US stores can set MTO and processing times by SKU
- 3Processing times can be set from 3 to 14 business days
What happened?
TikTok Shop US published a Made-to-Order (MTO) product settings guide on October 30, 2026. Eligible US stores can enable the function at the store level, then select Made-to-Order for individual SKUs and set order processing times. The official guide specifies a range of 3 to 14 business days. The function is mainly intended for customized products, personalized gifts, made-to-order home goods, printed products, handicrafts, and other products made only after an order is placed. Sellers must still complete product titles, categories, brands, descriptions, images, inventory, and pricing information, and check the sales method and processing time for each variant SKU. If standard in-stock products are incorrectly marked as MTO, or production times cannot meet the platform's transportation and delivery requirements, the seller may lose access to the function and experience an impact on fulfillment performance. Cross-border sellers also need to verify production lead times, US local warehouse inventory, carrier handoff times, and peak holiday capacity.
What does this mean for cross-border sellers?
TikTok Shop US allows eligible stores to enable Made-to-Order by SKU and set order processing times of 3 to 14 business days. Sellers of customized products should ensure that processing times accurately reflect production, US local warehouse, and carrier handoff capacity. Mislabeling in-stock products as MTO or promising an overly short processing time may affect function access and fulfillment performance.
What should sellers do now?
- 1Filter customized products, personalized gifts, and made-to-order products on TikTok Shop US, and check Made-to-Order status for each variant. Create a table matching each SKU with its sales method and processing time.Listing character checker
- 2For eligible US stores, set processing times for MTO SKUs individually, within 3 to 14 business days. After completion, sample-check whether the sales method, processing time, inventory, and price are consistent for each variant.
- 3Record the production lead time, US local warehouse inventory, and carrier handoff time for each MTO product and compare them with the product promise. Suspend the setting for SKUs that cannot meet transportation and delivery requirements, and create a remediation list.Procurement List