Walmart Adds Return Metrics by Product Condition
Walmart added return performance data segmented by product condition to the Seller Performance Report, requiring affected sellers and service providers to support new API fields.
What are the key facts?
- 1Walmart updated the Seller Performance Report
- 2NEW and RESOLD condition dimensions added
- 3API field `condTypeMetrics[]` added
What happened?
Walmart Marketplace updated the Seller Performance Report on October 9, 2026, adding return performance data segmented by product condition. NEW represents new products and collectibles, while RESOLD represents used and refurbished products. Each condition dimension will provide a score, overall trend, performance standard, risk level, reporting period, and API link. Sellers operating new, used, and refurbished products must separately monitor return risks by condition rather than viewing only the account-wide return rate. Sellers using ERP, BI, or third-party service providers must also confirm that their systems support the condTypeMetrics[] field; otherwise, report parsing may fail or performance dashboards may lack data. Walmart has not announced a new penalty threshold, but the metric will relate to account health, product-operation diagnosis, and automated alerts from service providers.
What does this mean for cross-border sellers?
Walmart sellers can no longer rely only on account-wide return performance. They should diagnose NEW and RESOLD products separately, monitoring scores, trends, risk levels, and reporting periods. Sellers using ERP, BI, or third-party service providers should confirm support for the `condTypeMetrics[]` field to avoid report-parsing failures or missing dashboard data.
What should sellers do now?
- 1This week, export the Walmart Seller Performance Report and create lists of new, used, and refurbished products by NEW and RESOLD, recording the score, trend, risk level, and reporting period for each item; complete the materials table for all relevant SKUs.Listing character checker
- 2This week, have the ERP, BI, or third-party service provider verify parsing of the `condTypeMetrics[]` field and separately display NEW and RESOLD data and API links; use a test report and field-mapping table as deliverables and confirm that nothing is missing.
- 3This week, add return performance for new, used, and refurbished products separately to the account-health dashboard and review it by overall trend, performance standard, and risk level; produce a condition-based exception list for subsequent diagnosis.