Amazon US Implements Delivery Requirements for Business Buyers
Amazon US requires FBM orders for Amazon Business buyers to maintain a Business Hour Delivery Rate of at least 90%; products that fail to meet the requirement may be suspended from sale.
What are the key facts?
- 1Amazon US introduces business-customer delivery requirements for FBM orders
- 2Business Hour Delivery Rate must be at least 90%
- 3Metric is calculated over a rolling 14-day period
- 4Policy takes effect on September 30, 2026
- 5Failure to meet the requirement may suspend sales to Amazon Business customers
What happened?
Amazon US has introduced new delivery requirements for seller-fulfilled (FBM) orders placed by Amazon Business customers. Seller-fulfilled orders shipped to Amazon Business buyers must maintain a Business Hour Delivery Rate of at least 90%. The metric is calculated over a rolling 14-day period and measures whether packages are delivered within the business hours specified by the business buyer, rather than only whether they arrive by the estimated delivery date. The policy takes effect on September 30, 2026. If a seller’s metric falls below 90%, Amazon will first issue a notification and provide improvement recommendations. If the requirement is still not met by October 30, 2026, the relevant seller-fulfilled products may be suspended from sale to Amazon Business customers. The change primarily affects cross-border sellers using FBM and selling office supplies, industrial products, business procurement goods, and products intended for bulk-purchasing customers. Sellers can reassess carrier delivery windows, weekend delivery capabilities, warehouse processing times, and delivery promises, and may enable tools such as Amazon Buy Shipping, Shipping Settings Automation, and Automated Handling Time when necessary to reduce the risk of products being restricted from display or deactivated because of deliveries made outside business hours.
What does this mean for cross-border sellers?
US sellers using FBM need to monitor whether Amazon Business orders are delivered during the buyer’s business hours, not merely by the estimated delivery date. Starting September 30, 2026, a rolling 14-day Business Hour Delivery Rate below 90% may trigger a notification; if the rate remains below the requirement through October 30, 2026, relevant products may be suspended from sale to business buyers.
What should sellers do now?
- 1This week, establish a rolling 14-day business-hour delivery monitoring process for US FBM listings covering office supplies, industrial products, and business procurement goods. Check each order against the business buyer’s hours and actual delivery record, produce a list of exception orders, and confirm that the delivery rate is at least 90%.AI Customer Service
- 2This week, review warehouse handling times, carrier delivery windows, and weekend delivery capabilities for the US FBM store, prioritizing delivery promises for business procurement listings. Create an itemized checklist covering the relevant processes and record the remediation result for each item.