eBay Live Transactions to Be Excluded from Standard Seller Performance Metrics
Starting October 15, 2026, eBay will exclude eBay Live transactions from standard seller ratings and service metrics and evaluate live sellers under a separate program.
What are the key facts?
- 1eBay Live transactions will not count toward standard seller metrics from October 15, 2026
- 2Previously completed relevant transactions are also included
- 3eBay Live seller performance will be evaluated under a separate program
- 4Standard eBay.com seller standards require no more than 2 unresolved cases or 0.3% of transactions
- 5The transaction defect rate must be no more than 2%
What happened?
According to eBay's Seller Performance Standards policy page, starting October 15, 2026, transactions generated through eBay Live will no longer count toward standard seller ratings and service metrics. The change also includes relevant transactions that have already been completed. Going forward, eBay Live seller performance will be evaluated under a separate program. For sellers operating both live sales and regular Listings, live orders will no longer affect standard transaction defect rates, unresolved disputes, or late-shipment metrics. This does not mean that live sales have no performance requirements or that live orders can disregard fulfillment, refunds, and buyer experience. The standard eBay.com seller standards will still require no more than 2 unresolved cases or 0.3% of transactions, and a transaction defect rate of no more than 2%. Top Rated sellers must also meet stricter requirements, including a 0.5% defect rate, late-shipment, and tracking-upload requirements. Live sellers should save two separate performance reports around October 15, 2026.
What does this mean for cross-border sellers?
Starting October 15, 2026, eBay Live transactions, including previously completed transactions, will no longer count toward standard seller ratings and service metrics. Live sales still require fulfillment, refund, and buyer-experience management. Regular Listings must continue to meet the limits of no more than 2 unresolved cases or 0.3% of transactions and a defect rate of no more than 2%; Top Rated sellers also face the 0.5% requirement.
What should sellers do now?
- 1This week, export performance data for regular eBay.com Listings and eBay Live orders separately. Create separate reports for regular and live sales, save one version before and around October 15, 2026, and create a traceable comparison record.AI Customer Service
- 2This week, review unresolved cases, transaction defect rate, late-shipment records, and tracking-upload records for the regular eBay.com store. Compare each item with the requirements of 2 cases or 0.3% of transactions, 2%, and the Top Rated 0.5% threshold, and produce a remediation list.