TikTok Shop Updates OTDR Calculation Rules, Optimizing Logistics Evaluation
TikTok Shop has updated the calculation logic of the On-Time Delivery Rate (OTDR). For cross-border and upgraded logistics orders, as long as sellers dispatch within the specified timeframe, delays caused by logistics providers thereafter will no longer be counted in OTDR assessments.
What are the key facts?
- 1Update content: OTDR calculation method for CBT and Upgraded Shipping
- 2Core change: As long as shipped within SLA, logistics delays won't count as violations
What happened?
TikTok Shop has changed the OTDR calculation rules. Previously, CBT and Upgraded Shipping orders were completely exempt from OTDR assessments; under the update, as long as sellers ship within the required Dispatch SLA, any subsequent delays in the logistics process will be considered on-time and will not affect the sellers' OTDR metrics.
What does this mean for cross-border sellers?
This change reduces the compliance risks for sellers related to logistics provider delays, and sellers should focus on meeting the dispatch timeliness (Dispatch SLA).