TikTok Shop Updates OTDR Calculation Rules to Optimize Logistics Assessment
TikTok Shop has updated its on-time delivery rate (OTDR) calculation logic. For CBT (cross-border) and Upgraded Shipping orders, delays caused by logistics providers after the seller ships within the required timeframe will no longer count toward OTDR assessment.
What are the key facts?
- 1Update: OTDR calculation for CBT and Upgraded Shipping
- 2Key change: Shipping within the SLA prevents logistics delays from counting as violations
What happened?
TikTok Shop has adjusted its OTDR calculation rules. Previously, CBT and Upgraded Shipping orders were fully exempt from OTDR assessment. Under the update, as long as sellers ship within the required Dispatch SLA, the order will be considered on time even if delays occur later in the logistics process, and the delay will no longer affect the seller’s OTDR metric.
What does this mean for cross-border sellers?
The change reduces sellers’ compliance risk from logistics-provider delays. Sellers should focus on meeting the Dispatch SLA.