eBay Live Transactions Excluded from Standard Seller Standards Starting October 15
Starting October 15, 2026, eBay Live transactions will no longer be included in standard seller standards or service metrics; live-selling performance will be assessed and reported through a separate program.
What are the key facts?
- 1eBay Live transactions will no longer be included in standard seller standards
- 2The rule takes effect October 15, 2026
- 3Live-selling performance will be assessed and reported separately
- 4Previously completed eBay Live transactions are also included
What happened?
The eBay Seller Standards policy page states that, starting October 15, 2026, transactions generated through eBay Live will no longer be included in the calculation of standard seller standards or service metrics. The policy also covers eBay Live transactions completed previously. Going forward, eBay Live seller performance will be assessed and reported through a separate program. For sellers operating both regular eBay stores and live sales, this means that delays in shipping, items not received, refunds, or buyer disputes involving live orders will no longer directly lower regular-site seller ratings and service metrics. However, the change does not mean sellers can lower fulfillment standards for live orders. The main affected sellers are those using live commerce and selling collectibles, designer toys, sports cards, luxury goods, and limited-edition products. Sellers should continue to manage live inventory, order processing, and after-sales records separately to avoid mixing regular-store metrics with live-program metrics.
What does this mean for cross-border sellers?
From October 15, 2026, eBay Live transactions will no longer be included in standard seller standards or service metrics, and related performance will be assessed and reported separately. Manage regular eBay stores and the live program with separate metrics, while continuing to follow up on live-order fulfillment issues such as late shipment, items not received, refunds, and disputes.
What should sellers do now?
- 1This week, establish separate records for orders, inventory, refunds, and buyer disputes for regular eBay stores and eBay Live, save processing status by program, and complete a management sheet that does not combine the two types of transaction data.AI Customer Service
- 2This week, organize eBay Live orders for collectibles, designer toys, sports cards, luxury goods, and limited-edition products; create follow-up lists for late shipments, items not received, and refunds; and complete the processing records for each item.Procurement List