TikTok Shop US Requires Timely Entry of Shipping Tracking Information
TikTok Shop US has clarified tracking-information responsibilities for different shipping models; self-shipping sellers generally must enter the information within 3 business days after shipment.
What are the key facts?
- 1TikTok Shop US updated its inventory and shipping operations guidelines
- 2TikTok Shipping or FBT orders generally return logistics information automatically
- 3Ship by Seller orders generally require information to be entered within 3 business days after shipment
- 4Some eligible orders may be extended to 7 days
- 5The requirement applies to all US-site sellers of physical goods
- 6Tracking-information issues may affect shop health metrics
What happened?
TikTok Shop US recently updated its inventory and shipping operations guidelines, reiterating the tracking-information responsibilities of sellers and the system under different shipping models. For orders using TikTok Shipping or Fulfilled by TikTok (FBT), logistics information is generally returned automatically by the system after the carrier takes possession of the shipment. Sellers using Ship by Seller must promptly enter the carrier and tracking number in Seller Center after the order is shipped, generally within 3 business days; some eligible orders may extend the deadline to 7 days through Custom Handling Time. The requirement applies to all US-site sellers of physical goods and has the most direct impact on self-shipping sellers, overseas warehouses, and sellers using third-party warehouses for fulfillment. Missing, invalid, or delayed tracking information, or packages without a valid carrier scan, may lead to a lower valid-tracking rate, a higher late-shipment rate, automatic cancellations, order refunds, and deterioration of shop health metrics. The guidelines also require sellers to ensure that their ERP, WMS, and warehouse systems automatically return a verifiable first scan after actual handover to the carrier.
What does this mean for cross-border sellers?
US-site sellers shipping themselves, using overseas warehouses, or relying on third-party warehouse fulfillment should closely manage tracking entry and the return of the first scan after shipment. Missing, invalid, or delayed information may affect the valid-tracking rate, late-shipment rate, automatic cancellations, refunds, and shop health metrics.
What should sellers do now?
- 1This week, review all US-site Ship by Seller orders, create a checklist for entering the carrier and tracking number within 3 business days after shipment, and sample-check that each order has been completed in Seller Center.Dimensional weight
- 2This week, verify the return workflows for the US-site ERP, WMS, and third-party warehouses. Sample-check whether orders handed over to carriers automatically return the first scan, and create a list of exception orders and responsible process stages.
- 3This week, identify US-site orders that qualify for and require longer handling times, verify whether Custom Handling Time can extend the deadline to 7 days, and retain a list of applicable orders.