TikTok Shop U.S. SPS New Version to Launch on October 15
The new TikTok Shop U.S. SPS version places greater emphasis on logistics fulfillment and after-sales response and will officially take effect on October 15.
What are the key facts?
- 1New TikTok Shop U.S. SPS version scheduled to officially launch on October 15
- 2Preview testing conducted from September 21 to October 14, 2026
- 3Logistics and fulfillment focus on shipping speed, transportation performance, and free delivery
- 4After-sales includes average processing time for refund, return, cancellation, and exchange requests
What happened?
The new version of TikTok Shop U.S. Shop Performance Score (SPS) was in preview testing from September 21 to October 14, 2026, and is scheduled to officially launch on October 15. The new version further shifts product satisfaction to product-level ratings and strengthens the Logistics & Fulfillment dimension, focusing on shipping speed, transportation performance, and free delivery. The after-sales dimension includes sellers’ average processing time for refund, return, cancellation, and exchange requests. During the testing period, the new score was for preview only, and existing benefits continued to be calculated under the old version. Affected sellers include U.S. domestic sellers and cross-border sellers selling to U.S. consumers, particularly merchants using overseas warehouses, platform fulfillment, or self-fulfillment. Sellers should focus on reviewing shipping promises, inventory accuracy, after-sales response times, and free-delivery strategies.
What does this mean for cross-border sellers?
The new TikTok Shop U.S. SPS version will place greater emphasis on shipping speed, transportation performance, free delivery, and the average processing time for refund, return, cancellation, and exchange requests. U.S. domestic and cross-border sellers should recheck overseas warehouse, platform fulfillment, and self-fulfillment workflows before the official launch on October 15. During the preview period, the new score is for preview only, while existing benefits continue to be calculated under the old version.
What should sellers do now?
- 1Within this week, open the U.S. SPS preview results and check shipping speed, transportation performance, and free delivery separately for overseas warehouse, platform fulfillment, and self-fulfillment stores. Produce a store-by-store remediation list and review it before October 15.AI Customer Service
- 2Within this week, export after-sales records and check average processing times separately for refunds, returns, cancellations, and exchanges. Also review inventory accuracy and shipping promises, and create a traceable review table for each U.S. store.