Walmart Updates Policy for Long-Term Inactive Accounts
Walmart says accounts inactive for 455 consecutive days may be suspended, and sellers can appeal for reinstatement within 90 days after suspension. (Based on summary)
What are the key facts?
- 1Walmart published an account policy update on October 5, 2026
- 2Accounts inactive for 455 consecutive days may be suspended
- 3An appeal for reinstatement may be filed within 90 days after suspension
What happened?
Walmart published a policy update on long-term inactive accounts on October 5, 2026. According to the update, a Seller Center account that remains inactive for 455 consecutive days may be suspended. After an account is suspended, the relevant party may file an appeal within 90 days to request reinstatement. The original notice also states that long-term inactive accounts may face suspension or termination, affecting the continued status of Walmart platform accounts.
What does this mean for cross-border sellers?
A Walmart Seller Center account that is inactive for 455 consecutive days may be suspended, while prolonged inactivity may also lead to termination. Sellers should continuously monitor account operating status. If an account is suspended, the relevant party may appeal for reinstatement within 90 days, so prepare account-status records and an appeal process in advance.
What should sellers do now?
- 1This week, review the Seller Center usage status of all Walmart stores, establish an account-activity register, separately flag accounts at risk of 455 consecutive days of inactivity, and produce an account list for team review.AI Customer Service
- 2Establish a suspension-response process for Walmart stores, designate the appeal owner and document archive location after an account is suspended, and ensure appeal preparations are completed within 90 days after suspension with verifiable records retained.