Amazon Canada Seller Faces Deactivation Over Identity Verification
A case posted on the Amazon Seller Forums says a Canada account faces deactivation on October 15 over identity information issues, also affecting U.S. identity verification.
What are the key facts?
- 1Identity-verification help request posted on the Amazon Seller Forums
- 2Amazon.ca account faces deactivation on October 15
- 3U.S. INFORM Consumers Act identity verification was affected
- 4Not an official Amazon policy announcement
- 5Sellers should verify entity and supporting documents
- 6Incorrect tax documents cannot replace specified company documents
What happened?
The Amazon Seller Forums featured an identity-verification help request on October 14, 2026. A seller said their Amazon.ca account faces deactivation on October 15 because identity information was incomplete or did not match; because the account is linked, U.S. INFORM Consumers Act identity verification was also affected. The original post emphasizes that this is an individual Seller Forums case, not an official Amazon policy announcement, and it should not be used to infer that all sellers will be required to resubmit documents by October 15. In response, cross-border sellers should verify that the legal business name, registration number, business address, beneficial-owner information, company supporting documents, bank statements, and identity documents in Seller Central are consistent. They should also avoid using an incorrect type of tax document in place of a state certificate of good standing or company registration document. Sellers whose Canada and U.S. accounts are linked, whose entity information is shared across multiple country marketplaces, or who use the same payment and business information may face a higher risk of related effects. The original post also recommends checking Account Health, Identity Information, and pending notifications rather than relying only on verbal assurances from customer service.
What does this mean for cross-border sellers?
This is an individual Seller Forums case, not an official Amazon policy announcement, and it does not establish that all sellers must resubmit documents by October 15. Sellers with linked Canada and U.S. accounts or shared entity or payment information should first check for inconsistencies in identity documents and pending verification notifications to limit potential related effects.
What should sellers do now?
- 1Log in to Seller Central immediately and separately verify the legal business name, registration number, business address, and beneficial-owner information for Amazon.ca and the U.S. store. Create a consistency checklist for both stores and mark each item as “matched” or “needs follow-up.”AI Customer Service
- 2For linked stores sharing entity information or the same payment and business information, organize company supporting documents, bank statements, and identity documents. Check the name, address, and document type on each, and separately flag tax documents that cannot replace company documents.
- 3Check Account Health, Identity Information, and pending notifications in Seller Central. Save screenshots of notifications and processing records; consider the review complete only when none of the three areas has been overlooked and every pending item has a next step.