eBay Live Transactions No Longer Count Toward Standard Seller Performance
eBay separated eBay Live transactions from standard seller performance metrics and will evaluate livestream sellers through a separate program.
What are the key facts?
- 1Starting October 15, 2026, eBay Live transactions no longer count toward standard seller performance metrics
- 2The adjustment includes relevant transactions completed before October 15
- 3eBay Live seller performance will be evaluated and reported through a separate program
- 4Livestream-order issues generally no longer directly lower regular-shop metrics
What happened?
eBay’s published seller performance rules show that, starting October 15, 2026, eBay Live transactions will no longer count toward seller standards or service metrics. The adjustment also covers relevant transactions completed before October 15. Going forward, eBay Live sellers’ performance will be evaluated and reported through a separate program. For sellers operating both a regular eBay shop and livestream sales, issues such as late shipment, item not received, and item not as described in livestream orders will generally no longer directly lower the regular shop’s Seller Level or Service Metrics. This does not mean livestream operations have no performance requirements; the platform has stated that a separate evaluation mechanism will apply. Affected sellers include those in jewelry, collectibles, apparel, fashion, electronics, and high-engagement livestream sales on eBay Live.
What does this mean for cross-border sellers?
Starting October 15, 2026, eBay Live transactions will no longer count toward standard Seller Level or Service Metrics, so livestream-order issues will generally no longer directly lower regular-shop metrics. Sellers should still manage livestream operations as a separate program and continue retaining shipping, returns, customer-service, and dispute records pending the platform’s separate evaluation.
What should sellers do now?
- 1This week, create separate order ledgers for the regular eBay shop and eBay Live, covering livestream transactions completed before October 15 and subsequent orders; record shipping, returns, customer service, and dispute status for each order and retain supporting evidence.AI Customer Service
- 2Review late-shipment, item-not-received, and item-not-as-described records for eBay Live orders in jewelry, collectibles, apparel, fashion, and electronics; archive issue lists by livestream session and assign responsibility for each case.My AI Agents
- 3Report the regular shop’s Seller Level and Service Metrics separately from eBay Live order performance in the weekly report; verify that livestream transactions have not directly lowered standard metrics and list shipping and after-sales items that still require improvement.