AI Customer Service
In one line: AI detects buyer sentiment and intent, leverages your product knowledge base, and drafts a professional reply in seconds — freeing you to focus on the messages that actually need judgment.
Where it works
- 5 marketplaces: Newegg, Amazon, TikTok Shop, Walmart, eBay
- 2 email clients: Gmail, Outlook
- 15+ languages: English, Japanese, French, German, Spanish, Portuguese, Thai, and more
Core capabilities
| Capability | Description |
|---|---|
| 🧠 Sentiment & intent detection | Flag emotional cues (anxiety, dissatisfaction, inquiry) and intent so high-risk messages float to the top |
| 📚 Personalized knowledge base | Upload product specs, FAQs, return policies — AI uses them when drafting replies |
| ✍️ Context-aware drafting | Drafts use full conversation history plus knowledge base content |
| 🚚 Auto shipping lookup | For order-status / shipping questions, AI pulls tracking state into the reply |
| 🌐 Multilingual | 15+ languages auto-detected; replies sound native, not machine-translated |
| ✨ AI polish | Tightens tone and wording so replies stay professional and on-brand |
20+ supported scenarios
Return requests · Quality complaints · Tracking · Usage questions · Positive review replies · Refund disputes · A-to-Z claims · Product inquiries · Negative reviews · Exchanges · Lost packages · Invoices · Missing parts · Safety complaints · More on the way
How to use
Extension status: in development
The AI Customer Service Chrome extension is in closed beta. Join the waitlist to get early access.
- Apply: click Apply for beta access and fill in your email and use case (about 1 minute)
- Wait for launch: you'll get an email when the extension ships; early beta users unlock all features
- Install: install the Chrome extension and open a message page on Amazon / TikTok Shop / etc. — the extension activates automatically
Real numbers
- 2.3 h average daily time sellers spend replying to buyers
- 24 h buyer expectation for a professional reply
- ~70% of customer messages are repetitive, templatable scenarios
With AI assistance, time per message drops from ~10 minutes to 2–3 minutes.
Get started
- Apply for beta access →
- Enterprise / Custom / On-premise: use the "Contact Us" form on the product page