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Platform Policy

1381 articles

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Platform PolicyEbrun

TikTok Shop Southeast Asia bans simultaneous and multi-account live streaming

TikTok Shop Southeast Asia has released new compliance rules for live streaming, explicitly banning simultaneous and multi-account streaming. Sellers are not allowed to distribute content to other platforms during the same live stream or conduct simultaneous broadcasts through multiple TikTok accounts.

Platform PolicyChuhai

Amazon Alexa adds 365-day price history query feature

Amazon's AI shopping assistant, Alexa, has introduced a 365-day price history query feature aimed at providing consumers with greater price transparency before Prime Day, helping them make informed purchasing decisions.

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Platform PolicyNova Analytics

Amazon FBA New Product Initiative to Upgrade on July 30

Amazon has announced that the 2026 version of its FBA new product initiative will launch on July 30. The new policy will offer higher fee deductions, broader storage fee waivers, and lower commissions for new brand ASINs. Existing sellers will be automatically migrated to the new program, suggesting that brand sellers adjust their new product release rhythm for the third quarter based on this change.

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Platform PolicyPpcland

TikTok Shop Forces Sellers to Respond to Disputes within 24 Hours

TikTok Shop has released a new after-sales policy requiring sellers to handle disputes within 24 hours, or the platform will support buyer refunds. The platform has also outlined strict penalties for product quality issues, false descriptions, and safety compliance issues, including deducting violation points, delisting products, and mandatory refunds.

Platform PolicyEcommercebytes

Amazon Seller-Fulfilled Order Handling Time New Rule Takes Effect Today

Amazon officially implements a new handling time policy for seller-fulfilled orders today. Sellers must ensure that the handling time set for their SKUs matches their actual shipping performance, or Amazon will take over the settings. Sellers are advised to enable 'Automatic Handling Time (AHT)' to mitigate compliance risks.

Platform PolicyInsidelogistics

US Customs Suspends Low-Value Duty-Free Import Policy

US Customs has indefinitely suspended the duty-free import policy for parcels valued under $800. This means that all commercial packages entering the US via air, sea, and land must now undergo formal or informal customs clearance declarations and pay applicable duties. This move will directly increase logistics costs for cross-border e-commerce sellers and significantly impact brands relying on direct shipping.

Platform PolicyBlueocean Global

TikTok Shop UK Implements Inactive Store Policy

TikTok Shop UK officially implemented its 'Inactive and Dormant Store Policy' on June 11. The platform will monitor sellers' operational activities continuously and take measures such as traffic restrictions, stopping order acceptance, or even deactivating stores for those that remain inactive for extended periods, aiming to enhance the overall operational quality and user experience of the platform.

Platform PolicyeBay

eBay Spring Seller Meeting: Multiple Product Updates and Growth Strategies Announced

At the Spring Seller Meeting, eBay announced multiple product updates, including restrictions on buyer order cancellations, the addition of a 15-minute window for payment/address modifications, and the launch of a new problem resolution center, aimed at enhancing seller operational efficiency and after-sales capabilities.

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Platform PolicyDamlawfirm

Amazon Updates Seller Fulfilled Shipping Time Policy

Amazon requires self-fulfilled sellers to ensure that the shipping time at the SKU level accurately reflects actual dispatch performance. This policy will take effect on June 29, aiming to enhance customer experience through more precise delivery expectations, with non-compliant sellers potentially facing stricter account performance reviews.

Platform PolicyEcommercebytes

eBay Launches AI Dispute Tool and Trading Card Pricing Feature

In its June update, eBay launched “Smart Dispute Defense,” allowing sellers to use AI to respond to payment disputes with one click. The trading card pricing tool is now available to all sellers, while the coins category must follow new standardized condition-description requirements.

Platform PolicyTikTok

TikTok Shop Updates Delayed Shipping Rate Calculation Rules

TikTok Shop has adjusted the calculation logic for the Delayed Shipping Rate (LDR) to include undelivered orders exceeding the SLA (Service Level Agreement). The new rules took effect in mid-June, but penalties will officially start in July, and sellers must focus on order fulfillment timeliness.

Platform PolicyEcomcrew

Amazon Tightens ASIN Creation Rules for Suppliers

Starting in June, Amazon has implemented stricter ASIN creation policies requiring suppliers to obtain an authorized role through brand registration to create new ASINs. This move aims to combat unauthorized resale and improve the accuracy of listing information.